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Pursuing a claim can be stressfuL

Our claims team will ensure that every case is handled with professionalism, discretion and diplomacy.

At Irwell we understand that making a claim can be a challenging, time-consuming and stressful time for everyone involved.

Working closely with our trusted partners, it is our aim is to make the claims process as seamless and stress-free as possible for you and your clients.

Our people-focused approach along with our trusted partners’ sector experience and liability expertise, enables us to handle claims negotiations and legal disputes with professionalism, efficiency, and respect.

"We hope that your clients never need to claim but whenever they do, we will ensure that their claim gets resolved quickly and smoothly with as little business disruption and personal upheaval as possible."
Sophie Doel
Head of Operations

Care and attention to detail

Your clients will have access to highly experienced claims and legal teams who will handle their case from the initial call through to completion.

We are always mindful that every client and case is unique. Our knowledgeable claims advisers invest time getting to know your clients and the nuances of their case so that it can handled with diplomacy and discretion.

Our insurance products are backed by trusted and professional legal and litigation services so that clients feel fully supported during what can be a stressful and upsetting time.

We distribute policies via brokers and intermediaries, we do not sell directly to the public. If you are seeking insurance cover, please contact an insurance broker to discuss your requirements.

The British Insurance Brokers’ Association (BIBA) provide a facility to search for brokers.

This can be accessed here: Find Insurance – The British Insurance Brokers’ Association ( or by calling 0370 950 1790.